I trust you are well.
I would like to start by saying thank you for reaching out to us.
My name is Frankie and I shall be assisting you with your BRCK registration issue today.
Kindly allow me to ask you a two questions before I proceed to ensure I understand your problem set completely. Are you pointing your browser to my.brck.com or is it redirecting you there when you visit any other site?
Kindly do note, to register the BRCK you should try and visit any other site such as cnn.com and it should redirect you to a registration page. If you have an account kindly proceed to select log in, if not kindly proceed to Sign up.
Here are some instructions with some screenshots: http://support.brck.com/article/21-getting-my-device-activated-at-home
If it is not redirecting you, please let me know and I will be here to assist.
I look forward to hearing from you.